We operate and provide services through a contact center (customer center) that efficiently responds to various requests and inquiries, for example about starting or terminating water services, by phone or online as a comprehensive customer support center.
We respond to customer requests to start or terminate water services, change
their registered names, apply for direct debit, and so on.
Customers can contact us not only by
telephone, but also online or by post.
We respond to a variety of water supply-related inquiries, including those concerning water rates and leakage repairs.
We conduct collection management surveys concerning the discontinuation or termination of water services, handle notification-related paperwork, and deal with refund processing in relation to water rates and water supply-related construction charges.
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